The principles that apply to parental complaints also apply to complaints and concerns from students, however, the approach may differ. For example, students may raise their concerns with any member of staff with whom they feel comfortable.
Complaints and how they are handled will be explained to students. Once the matter is resolved, the outcome will also be discussed with the student by a member of staff and, to ensure it is fully understood, a written record may be shared.
We understand that young people may test the complaints procedures on relatively minor issues before finding the confidence to raise something more serious, such as bullying. As such, complaints that appear trivial will still be handled seriously.
If the issue is serious or uncomfortable, or if it is taking time to arrive at a resolution, a student may need additional support. Students are encouraged to choose a person from whom they feel comfortable receiving this support, such as a fellow student or parent. Personal and Social Education programs may be of use during this process to help students acknowledge the importance of their views and be of support to each other.